Help centre
Answers to the questions we’re asked most: the course, downloads, the free podcasts and our emails.
Buying the course
What’s included, the level, paying and refunds. 12 questions
- What’s in the complete course?
- What’s the difference between the English and Spanish versions?
- Can I buy just one level or one series?
- What level of English is the course for?
- How can I pay, and in which currency?
- My discount code doesn’t work
- What will appear on my bank statement?
- Can I get an invoice or a VAT receipt?
- Can I get a refund?
- How do I stop an old monthly payment plan?
- Why do you charge for the course when the podcasts are free?
- Can you send me the course on CD or by post?
Downloading and using your course
Getting your course after you pay, opening it on a computer, phone or tablet, and studying with it. 9 questions
- I’ve paid. Where’s my download?
- I didn’t get the email with my download
- I’ve lost my files. Can I download the course again?
- I bought a course years ago and lost the files. Can you send them again?
- I can’t log in or remember my password
- How do I open the zip files?
- Can I use the course on my phone or tablet?
- The download is slow, stops, or the file won’t open
- How should I study with the course?
Free podcasts
Listening free on Spotify, Apple Podcasts and this website. 4 questions
Email English and the Welcome Pack
Joining our email list, the free Welcome Pack and managing our emails. 7 questions
Working with us
Teachers, schools, competitions and ideas for new lessons. 3 questions
No questions match your search.
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